Lessons Learned

I remember having to learn my times table by rote. The repetition engraved the multiplication tables in my memory so that half a century later I can recall them with ease. I was also obliged to learn by heart Lady Macbeth’s speech admonishing her husband for his weakness, and that too I can remember decades later. It took a lot of time to learn these things. I imagine we all have a similar experience, but I do find it remarkable how these things stick.

But what has that got to do with the lockdown and the restrictions imposed on our lives these many long months?

Well, for me, the enforced absence from work is unique. Until now the longest I have been away from work in the 30 plus years of running my business is my annual 10 days or so holiday.

So one of the singular benefits of the lockdown has been a sense of liberation. Initially, I battled with a sense of guilt. Without the nine-to-five routine to mark the day, I felt I was wasting time. Having worked a five-day week the whole of my adult life, the absence of a work focus proved to be a real challenge. But gradually I came to realise that this was not a theft of time but rather a gift of time. Changing my perspective resulted in a change of attitude which enabled me to use my new-found leisure for a different but nonetheless productive purpose.

I learned to use Zoom! This came with a steep learning curve for me as I’ve tended to shy away from social media as I never felt it had much relevance for my type of work (hence the infrequent blog posts). With time now available I was able to attend The Royal Society of Medicine seminars on COVID19 topics and also took in tutorials and forums at other medical and aesthetic industry sites. I’m much better informed as a result and better equipped to return to my clinic with the beneficial knowledge I’ve gained.
Another precious benefit was the ability to spend more time with my brothers. The fact that we all get on so well made me reflect on the importance of family and the values imparted to us by our mother, father and grandparents. We constituted a family ‘bubble’ and congregated in my flat on alternate days. I suppose it was so easy because we have maintained contact throughout our lives. I have been devouring cookery books (no pun intended) and my gracious brothers have been adventurous enough to act as guinea pigs, or should that be lab rats! Look out Nigella!

Last, but not least, I want to thank my clients. They have been faithful, loyal and generous. They have chosen to purchase their products from me and not go online or to supermarkets or alternative retailers. I’m convinced they have done so to be supportive and not out of any fear that I would know what they’ve been up to, would be less than pleased and that there would be consequences! The support of my clients has meant so much to me. It has been a vital focus in reinforcing my belief that my work is appreciated and provides health benefits. It is the reason I do what I do.

This has been some of my experience of lockdown. I do not want to dismiss any of the horrors, heartache and pressure that some people have had to go through. I am especially mindful of those on the front line battling to care for the sick and dying, for those that have lost loved ones; those who are caring for recovering patients, and for those who have survived but will have to live with the consequences of the physical trauma as well as the mental one.

As of writing I have been saved from such traumas. I am conscious, though, that this experience has had and is still having an effect on all our lives. I could focus on the negatives which the five month closure has had on my business, my loss of earnings (which will not be recouped), the possible loss of some clients due the closure. The list could go on.

My experience has not been anywhere near as awful as some. I am grateful that my loved ones are well, that I have a business to return to and have clients that have been supportive and loyal.
Lesson learned? Time is a very precious commodity. Our lives can change at a moment’s notice. We need to cherish every day and cherish the people who are part of our lives. The realisation that we are human beings, not human doings, may help us to think more carefully how we spend and invest our time.

The Retreat – Going forward

Alert, Controlled and Safe

The Government has now said that certain types of businesses can re-open. Mine is one of them!

So I’m am delighted to say that I’ve opened my appointment diary and will be taking bookings for 7th July 2020 onward. However, I will be open only for my existing clients and will not be available to treat new customers. When a more comprehensive model for testing and tracking has been developed by the government I will be able to reconsider taking on new clients. I trust you will appreciate and agree with my reason for adopting this strategy .

I would like to say a huge thank you to you all. You have been an enormous source of encouragement and support, especially through your purchases and have helped with my greatly depleted cashflow. I mention a particular instance by citing one client who offered to pay for her booked treatment even though it was unavailable due to the lockdown. I was left speechless and for those who know me that takes some doing! I can’t thank you enough for your generous support and encouragement.

When I reopen shortly you can be confident that I will continue to work to and maintain the highest standards of hygiene and of equipment sterilisation. It has been the foundation of my business to deliver the best possible standard of care to benefit the health of my clients in conducting treatments, use of products and the equipment in used in all the treatments offered.

I have used high quality masks and gloves for many number of years and will continue to do so when appropriate to the treatment.

As some of you may be aware I have discouraged and sometimes turned away clients, if they present with a communicable illness, for both the sake of my clients health, as well as my own. Needless to say I do not conduct treatments if I too am unwell and it is policy that has been operational since my business began.

A further example of my safe working practice is that I treat one client only at a time and bookings are made with a minimum of 15 minutes for clean-down and preparation between bookings. The issue of social distancing will, therefore, not be a problem.

I am confident that my clinic will continue to be one of the safest personal treatment establishments and I will be examining all relevant Government guidelines to ensure that I am compliant with any new hygiene practices.

I look forward to restarting The Retreat, welcoming you all back, treating you again and catching up with your news.

Please email me with the dates and times you’d like to book an appointment and I’ll confirm as quickly as I can.

Thank you all.

Keeping up appearances

I wanted to put something encouraging and uplifting at this challenging time and was reminded of my mother’s advice to me when I was a young girl (not that long ago!).

My mother was a combatant in the Second World War with its many enormous personal challenges. I remember her telling me how, when stockings were nonexistent, she used to dye her legs with gravy browning and then draw a line with her eyebrow pencil up the centre of the back of her legs to make it look like a seam. Quite ingenious really. Having red lips was also a symbol of femininity in that era. What was all that about? Surely, staying alive was the primary focus? Why bother trying to look feminine?

We’re not on a war footing, despite the parallels being drawn, but there are similar dynamics at work: struggling to get food and maintain a healthy diet, keeping our bodies and minds active, maintaining our morale and just trying to stay alive. And all this within a framework of isolation and stress. Consequently, it may seem a little trivial to think about taking care of ourselves aesthetically.

But nurturing the right attitude does keep us from despondency. And thus, back to what my mother told me. When she shared her wisdom she had already had a series of major strokes which left her partially paralysed. Getting out of bed was a considerable challenge for her and she had great difficulty in lifting her arms. Yet, each morning, she would change from her bedclothes into her day clothes, wash and do her hair before she would come downstairs. When I asked why she made so much effort because, as she was housebound, only her family could see her. She replied, ‘ You should look after your appearance for your own self-respect, not for anyone else’s approval.’ As a woman of few words you took notice when she spoke and her words have stuck with me some 35 years later.

I think her attitude helps to reinforce a sense of self esteem, not by worshipping the body beautiful but by creating routines in your life to maintain the health of mind, body and spirit. We can all vouch for how much better we feel when we’ve had a relaxing bath, invigorating shower, haircut, manicure or pedicure. These outward activities have a influence on our inner self.

I would therefore encourage the instigation or maintenance of a beauty routine for the benefits it brings in helping us to focus of how life must go on; in lifting us out a tendency to despondency. It reinforces our sense of purpose, helps us to look beyond our immediate circumstances and recreates a sense of normality.

I read recently a beautiful and sobering notion that ‘women set the temperature of the home’. So let us make it an ambient one. It isn’t selfish or vain to spend some time on ourselves.Everyone benefits from our reduced stress if we give ourselves permission to take a mental as well as a physical breathing space.

I am grateful to my mother for her wise words: they have influenced my life and informed the ethos of my clinic.
As an aesthetician of 40 years experience I can testify to the truth of the proposition that my clients obtain health-giving benefits which go beyond the positives of the physical treatment alone. It is why I love what I do – it’s ‘whole-istic.’